The short version
- We only use your details to reply to you, quote for the job, do the work and keep the records the law asks us to keep.
- The quote form on this website does not send your details to us or save them anywhere. It opens WhatsApp with your message written out, and nothing is sent until you press send in WhatsApp.
- We use Google Analytics to count visits and see which pages are used. It sets cookies, explained below.
- We never sell your details or pass them to anyone for their marketing.
Who we are
JC Property Maintenance is a family-run roofing and property maintenance business based in Sandbach, Cheshire. We are the “controller” of the personal information described in this policy. That means we decide how it is used and we are responsible for looking after it.
You can contact us about anything in this policy:
- By phone or WhatsApp: 07748 025978 (Monday to Saturday, 8am to 6pm)
- By email: [email protected]
What information we collect
When you use the quote form on this website
The form asks for your name, the service you need and a short message. When you press “Send via WhatsApp”, the form does not send anything to us or to any server, and the website does not save what you typed. Instead, your browser opens WhatsApp (the app, or WhatsApp Web on a computer) with a message already written from your answers. It only reaches us if you then press send in WhatsApp. If you close WhatsApp without sending, we never see it.
When you call, WhatsApp or email us
We get your phone number or email address, plus whatever you tell us or send us. This is usually your name, the address of the property, a description of the job and sometimes photos.
When we quote for and do a job
We keep your name, address and contact details, what we quoted, the work we did, the guarantee that applies and a record of payment.
When you visit this website
Google Analytics collects information about your visit, explained in the cookies section. Our hosting provider, Cloudflare, also records basic technical details for every request, such as your IP address, the type of browser you use and the page you asked for. This is used to run the website and keep it secure, not to identify you.
Why we use it
UK data protection law says we need a lawful reason (a “lawful basis”) for each way we use personal information. Ours are:
- To reply to you and give you a quote: you asked us to, as a step before a possible contract.
- To arrange and carry out the work, invoice you and honour our guarantees: to carry out our contract with you.
- To keep accounts and tax records: the law requires us to (legal obligation).
- To see how this website is used and keep it working and secure: our legitimate interest in running a useful and safe website. You can object to this at any time (see your rights and cookies).
We do not make decisions about you by automated means.
Who we share it with
We never sell your details. We only share them with the services we use to run the business and this website, and only as far as needed:
- WhatsApp (part of Meta): our number, 07748 025978, uses WhatsApp Business, so messages and photos you send us on WhatsApp are handled by WhatsApp under its own privacy policy.
- Google: our email address is a Gmail account, so emails you send us are held by Google. Google also provides Google Analytics.
- Cloudflare: hosts this website and keeps short-term technical logs.
- Services that deliver parts of each page: fonts from Google Fonts, icons from Font Awesome (through cdnjs, run by Cloudflare), page styling from Tailwind CSS, a small animation script (AOS) from unpkg and, on the homepage, the photo slider (Swiper) from jsDelivr. Your browser fetches these files straight from those services, so they receive your IP address and browser details as part of the request.
- Our insurer, if there is ever a claim about our work, and HMRC or other authorities if the law requires it.
Some of these companies may handle information outside the UK. Where they do, they must use the safeguards UK law requires, such as approved contract terms.
How long we keep it
- Quote enquiries: for as long as we need them to quote and, if you go ahead, to do the job.
- Job and payment records: six years, for tax and accounts.
- Records we need for a guarantee: for as long as the guarantee lasts (10 years for uPVC work, 20 years for a new roof).
- Google Analytics data: kept for 14 months, after which Google deletes it automatically.
Your rights
Under UK data protection law you have the right to:
- Access: ask for a copy of the personal information we hold about you.
- Rectification: ask us to correct anything that is wrong or incomplete.
- Erasure: ask us to delete your information, unless we have to keep it (for example, tax records).
- Restriction: ask us to limit how we use it.
- Objection: object to us using it for our legitimate interests, including website analytics.
- Portability: where it applies, ask for information you gave us in a format you can pass on to someone else.
To use any of these rights, call, WhatsApp or email us. It is free, and we will reply within one month. We may ask you to confirm who you are first.
Complaints
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.
Cookies
Cookies are small files that a website stores in your browser. This website uses Google Analytics 4, which sets these cookies:
| Cookie | What it does | How long it lasts |
|---|---|---|
_ga | Tells one visitor from another, so Google Analytics can count visits | 2 years |
_ga_FHNKV5QTKT | Keeps track of your current visit | 2 years |
Google Analytics tells us things like how many people visit, which pages they look at, roughly where they are (town or region), what device they use and how they found us. It also counts clicks on our call, WhatsApp, email and Facebook links, and which page and button they were on. When you send the quote form, it records that a form was sent and which service you chose from the list. It does not tell us who you are, and it never receives your name, your message or anything else you type into the form. Google says Google Analytics 4 does not store IP addresses.
This website has no advertising tags, such as Google Ads or the Facebook pixel, and sets no other cookies. Google signals, the Google Analytics feature that links visits to Google accounts for advertising, is switched off.
How to control cookies
You can block or delete cookies in your browser settings, or install Google’s Google Analytics opt-out add-on. The website works fully without them.
Links to other websites
Our pages link to WhatsApp, our Facebook page and BrainyWebs, who built this website. Those sites have their own privacy policies, and we are not responsible for them.
Changes to this policy
We may update this policy if the way we work or this website changes. The date at the top of the page shows when it was last updated.
Contact us
Questions about your information? Call or WhatsApp 07748 025978, or email [email protected]. You can read how we work in our terms of service.